There are few single initiatives that can add value to your organization’s resilience strategy in the way that launching a Global Security Operations Center (GSOC) can.
Today, your organization undoubtedly obtains information through several disparate sources, each one of which requires monitoring, escalation, and actions. Centralizing these sources into a single environment adhering to common standard operating procedures synthesizes the various data sources, reducing repetitive processes and creating new data regarding risks to your organization. Implementing a GSOC also provides additional operational efficiencies, improving your overall resilience through the rapid identification and escalation of threats to your organization.
With our deep global operating experience, we’ve helped dozens of organizations design, implement, and mature their GSOC strategies, adding significant value and credibility to their security and resilience organizations.
Overview of a Global Security Operations Center (GSOC)
A Global Security Operations Center, or GSOC, is a centralized platform where staff can monitor, assess, communicate, and effectuate responses to a myriad of issues impacting your customers, employees, vendors, technologies, and reputation anywhere in the world.
The principal concept under which the GSOC operates is the centralization of monitoring, escalation, and response activities into a single environment. This single environment allows various data sources to be combined through standard operating procedures to create new data related to risks to your organization.
As an example, consider the following independent data points:
- A bomb threat to a public location
- The location of employees traveling abroad
- An anniversary date relevant to a terrorist organization
A GSOC allows security, intelligence, and safety staff engaged in monitoring activities to rapidly detect the intersection of a threat at a particular location, the position of each of your employees relative to that location, and additional information that speaks to credibility of the threat. Security staff engaged in the assessment of the situation now know of a risk to your personnel and can take immediate and effective actions to mitigate risks, communicate to potentially impacted individuals, and keep them safe from harm.
Without the centralization, tools and technology provided by a GSOC environment, individual safety, security, and intelligence personnel lack the ability to:
- Synthesize this type of risk intelligence in a timely manner
- Overlay risk intelligence with locations of personnel and assets
- Communicate rapidly and effectively with those at risk, whether these are individuals or large groups of personnel
The GSOC environment creates a unique intersection of people, process and technology that allows security personnel to effectively mitigate risk to your organization.
Download and read the full white paper
Read our joint white paper with Bryghtpath's Bryan Strawser to learn more about how a GSOC can:
- Shift from Reaction to Prevention - The GSOC environment creates value in several different ways, the most important of which is empowering security personnel to prevent harm, rather than simply responding to it.
- Centralize of Information - directing people to a single source of truth when they need assistance or information about a current incident or crisis.
- Create Consistency - GSOC environments use a process-driven approach to ensure that the highly personalized customer service-oriented response becomes a repeatable, quality process regardless of the security team member handling the situation
- Expand reach and maintain efficiency - a GSOC is staffed with highly effective security, safety, and intelligence personnel with the appropriate skills and experience, without regard for the physical location of these activities.
- Showcase Safety- A properly constructed and managed GSOC conveys a sense of comfort to individuals considering whether this organization is the best fit for them.
- Function as a standalone operational program within a typical security department, serving internal clients who manage other portions of the security or protective mission.