The business of Security^™

“It is almost certain that most health care organizations will need to implement an emergency response to a crisis in the coming years,” writes Ken Senser, CSA’s Chief Strategy Officer. From his experience as a former CIA officer detailed to the FBI’s security division, Ken advises in his third article that health systems take steps now to evaluate their emergency management, continuity of operations and disaster response programs. He outlines a five-step approach to crisis planning and preparation based on U.S. government response protocols and best practices.

On February 18, 2001, FBI special agents arrested Robert Philip Hanssen as he was dropping off classified documents at a park near his home in Vienna, Virginia. The documents were intended for the SVR, Russia’s equivalent of the CIA. Hanssen, a special agent of the FBI himself, had been spying for the Soviet Union and, later, for Russia for over two decades by the time of his arrest. His betrayal inflicted significant damage on the security of the United States.

Most hospitals overlook signage in their security strategy—but poor wayfinding can quietly erode patient safety, regulatory compliance, and emergency readiness. This white paper outlines how to turn signage into a high-impact, low-cost security tool.