How Hospital Security Supports Patient Trust and Financial Performance
The patient experience begins before a clinical encounter. Arriving on campus, navigating an entrance and finding help all contribute to a person’s impression of the hospital. At a moment when patients and families may already feel vulnerable, the security environment can build confidence or introduce uncertainty. Where patients have a choice of providers, that confidence may also influence whether they return or recommend the organization to others.
In an episode of the American Hospital Association’s Bringing Value Series, Corporate Security Advisors CEO Jeremy Baumann joins John Riggi, AHA national advisor for cybersecurity and risk, to discuss how physical security can support patient trust and hospital performance. Their conversation invites leaders to consider how security contributes to the experience of receiving and delivering care.
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